MONITORING
Tracks and listens to your digital and social interaction ecosystem
INTEGRATION
Integrates with Email, Contact Centres, Billing and CRM etc...
ORCHESTRATION
Automation with semi-intelligent conditions based event
DASHBOARD
Smart Inbox to streamline interactions to multiple users
PUBLISHING
Building campaigns and Social CRM tools
TASK
Advanced scheduling and service request handling
ANALYTICS
Ad-hoc reporting, data mashups and KPI reports
ENGAGEMENT
Leading capabilities to develop successful UX across Social Media
PRODUCTIVITY
Enhanced features for agent performance and effectiveness