MONITORING
                            Tracks and listens to your digital and social interaction ecosystem
                        
                     
                    
                        
                            
                            
INTEGRATION
                            Integrates with Email, Contact Centres, Billing and CRM etc...
                        
                     
                    
                        
                            
                            
ORCHESTRATION
                            Automation with semi-intelligent conditions based event
                        
                     
                
                    
                        
                            
                            
DASHBOARD
                            Smart Inbox to streamline interactions to multiple users
                        
                     
                    
                        
                            
                            
PUBLISHING
                            Building campaigns and Social CRM tools
                        
                     
                    
                        
                            
                            
TASK
                            Advanced scheduling and service request handling
                        
                     
                    
                        
                            
                            
ANALYTICS
                            Ad-hoc reporting, data mashups and KPI reports
                        
                     
                    
                        
                            
                            
ENGAGEMENT
                            Leading capabilities to develop successful UX across Social Media
                        
                     
                    
                        
                            
                            
PRODUCTIVITY
                            Enhanced features for agent performance and effectiveness